Hello all,
today morning I did an update from an older version of observium (sorry, don't know the exact version - but IIRC only 1 sql update file was executed afterwards) to the latest svn version.
But if I try to open the Observium in the browser, the page shows nothing (only white background is shown).
First I thought it's an issue with LDAP-Authentication.
So I switched to mysql, created a new user with permission 10 and tried again. But still no luck.
The user database looks like:
mysql> select * from users; +---------+-------------------+------------------------------------+-----------------+--------------------------+-------+-------+-------------------+--------------+ | user_id | username | password | realname | email | descr | level | can_modify_passwd | user_options | +---------+-------------------+------------------------------------+-----------------+--------------------------+-------+-------+-------------------+--------------+ | 4 | admin | xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx | | root@localhost | | 10 | 1 | NULL |
If I try to open the webpage with debug=1 the following output is shown:
$vars
/opt/observium/includes/common.inc.php:196SELECT * FROM `entity_permissions` WHERE `user_id` = '4' string(56) /opt/observium/includes/common.inc.php:196SELECT `value` FROM `users_prefs` WHERE `user_id` = '4' AND `pref` = 'atom_key' string(79) /opt/observium/includes/common.inc.php:196SELECT `value` FROM `users_prefs` WHERE `user_id` = '4' AND `pref` = 'atom_key' string(79) /opt/observium/includes/common.inc.php:196SELECT * FROM `device_graphs` ORDER BY `graph` string(46) /opt/observium/includes/common.inc.php:196SELECT * FROM `devices` ORDER BY `hostname` string(43) /opt/observium/includes/common.inc.php:196SELECT `device_id`, `ports`.`port_id`, `ifAdminStatus`, `ifOperStatus`, `deleted`, `ignore`, `ifOutErrors_delta`, `ifInErrors_delta` FROM `ports` LEFT JOIN `ports-state` ON `ports`.`port_id` = `ports-state`.`port_id` string(244) /opt/observium/includes/common.inc.php:196SELECT * FROM `sensors` LEFT JOIN `sensors-state` ON `sensors`.`sensor_id` = `sensors-state`.`sensor_id`
So the login or mapping to user_id seems to work.
Any ideas / what to do next? Thanks in advance Matthias
On 11/25/2014 1:52 AM, Branzko, Matthias wrote:
today morning I did an update from an older version of observium (sorry, don’t know the exact version – but IIRC only 1 sql update file was executed afterwards) to the latest svn version.
But if I try to open the Observium in the browser, the page shows nothing (only white background is shown).
I have found this most often is due to a PHP syntax error, likely in the config.php file. I think last time I had this I had missed a semicolon or somesuch. Doesn't sound like that is what happened, but worth checking.
Regards, Mark
Hey Mark,
thanks for answering.
But it was another fault. Because of the debugging messages in Apache error.log I overlooked the crucial line:
PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 32 bytes)
I raised the limit and now it's working again.
Thanks!
Best regards Matthias
Von: observium [mailto:observium-bounces@observium.org] Im Auftrag von Mark D. Nagel Gesendet: Dienstag, 25. November 2014 10:58 An: observium@observium.org Betreff: Re: [Observium] Webpage stays blank after update to 0.14.11.6008
On 11/25/2014 1:52 AM, Branzko, Matthias wrote:
today morning I did an update from an older version of observium (sorry, don't know the exact version - but IIRC only 1 sql update file was executed afterwards) to the latest svn version.
But if I try to open the Observium in the browser, the page shows nothing (only white background is shown).
I have found this most often is due to a PHP syntax error, likely in the config.php file. I think last time I had this I had missed a semicolon or somesuch. Doesn't sound like that is what happened, but worth checking.
Regards, Mark
--
Mark D. Nagel, CCIE #3177 mnagel@willingminds.commailto:mnagel@willingminds.com
Principal Consultant, Willing Minds LLC (http://www.willingminds.com)
cell: 949-279-5817, desk: 714-495-4001, fax: 714-646-8277
** For faster support response time, please
** email support@willingminds.commailto:support@willingminds.com or call 714-495-4000
I don't know if it will help with your specific issue, but you can add "debug" to many URLs to get some verbose details about the page.
https://observium.yourdomain.com/debug
Tristan
*Tristan Rhodes* Network Engineer Weber State University 801.626.8549
On Tue, Nov 25, 2014 at 3:10 AM, Branzko, Matthias < Matthias.Branzko@hlkomm.de> wrote:
Hey Mark,
thanks for answering.
But it was another fault.
Because of the debugging messages in Apache error.log I overlooked the crucial line:
PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 32 bytes)
I raised the limit and now it’s working again.
Thanks!
Best regards
Matthias
*Von:* observium [mailto:observium-bounces@observium.org] *Im Auftrag von *Mark D. Nagel *Gesendet:* Dienstag, 25. November 2014 10:58 *An:* observium@observium.org *Betreff:* Re: [Observium] Webpage stays blank after update to 0.14.11.6008
On 11/25/2014 1:52 AM, Branzko, Matthias wrote:
today morning I did an update from an older version of observium (sorry, don’t know the exact version – but IIRC only 1 sql update file was executed afterwards) to the latest svn version.
But if I try to open the Observium in the browser, the page shows nothing (only white background is shown).
I have found this most often is due to a PHP syntax error, likely in the config.php file. I think last time I had this I had missed a semicolon or somesuch. Doesn't sound like that is what happened, but worth checking.
Regards, Mark
--
Mark D. Nagel, CCIE #3177 mnagel@willingminds.com mnagel@willingminds.com
Principal Consultant, Willing Minds LLC (http://www.willingminds.com)
cell: 949-279-5817, desk: 714-495-4001, fax: 714-646-8277
** For faster support response time, please
** email support@willingminds.com or call 714-495-4000
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participants (3)
-
Branzko, Matthias
-
Mark D. Nagel
-
Tristan Rhodes