Hi, We're a subscriber to observium professional and recently did what we did last year and paid the £240 for renewal. The accounts department are querying that a further £180 has been taken out in the same month. I can only assume this is due to an auto renewal system. How do I enable / disable this, and how can we claim the money back since we seem to have paid twice? Thanks Andy Franks
Hi Andy,
It seems that this year you guys forgot what "subscription" means and re-ordered. I'll cancel and refund the erroneous re-subscription.
BTW, this is a public mailing list. Hopefully you don't end up in The Sun as an example of NHS inefficiency! ;)
Thanks, adam. On 02/08/2017 16:27:01, Franks Andy (IT Technical Architecture Manager) andy.franks@sath.nhs.uk wrote: Hi, We’re a subscriber to observium professional and recently did what we did last year and paid the £240 for renewal. The accounts department are querying that a further £180 has been taken out in the same month. I can only assume this is due to an auto renewal system. How do I enable / disable this, and how can we claim the money back since we seem to have paid twice? Thanks Andy Franks
Specifically I've refunded the £240 superfluous subscription, since it was pre-emptive. The £180 one is the correct one.
thanks, adam. On 02/08/2017 16:34:19, Adam Armstrong adama@memetic.org wrote: Hi Andy,
It seems that this year you guys forgot what "subscription" means and re-ordered. I'll cancel and refund the erroneous re-subscription.
BTW, this is a public mailing list. Hopefully you don't end up in The Sun as an example of NHS inefficiency! ;)
Thanks, adam. On 02/08/2017 16:27:01, Franks Andy (IT Technical Architecture Manager) andy.franks@sath.nhs.uk wrote: Hi, We’re a subscriber to observium professional and recently did what we did last year and paid the £240 for renewal. The accounts department are querying that a further £180 has been taken out in the same month. I can only assume this is due to an auto renewal system. How do I enable / disable this, and how can we claim the money back since we seem to have paid twice? Thanks Andy Franks
Thanks, that’s very good of you to act so fast. I would have thought paying £180 (or even £420) for your site-wide network monitoring is an example of nhs efficiency! ☺ Cheers Andy
From: observium [mailto:observium-bounces@observium.org] On Behalf Of Adam Armstrong Sent: 02 August 2017 16:37 To: observium@observium.org Subject: Re: [Observium] Multiple Payments
Specifically I've refunded the £240 superfluous subscription, since it was pre-emptive. The £180 one is the correct one.
thanks, adam.
On 02/08/2017 16:34:19, Adam Armstrong <adama@memetic.orgmailto:adama@memetic.org> wrote: Hi Andy,
It seems that this year you guys forgot what "subscription" means and re-ordered. I'll cancel and refund the erroneous re-subscription.
BTW, this is a public mailing list. Hopefully you don't end up in The Sun as an example of NHS inefficiency! ;)
Thanks, adam.
On 02/08/2017 16:27:01, Franks Andy (IT Technical Architecture Manager) <andy.franks@sath.nhs.ukmailto:andy.franks@sath.nhs.uk> wrote: Hi, We’re a subscriber to observium professional and recently did what we did last year and paid the £240 for renewal. The accounts department are querying that a further £180 has been taken out in the same month. I can only assume this is due to an auto renewal system. How do I enable / disable this, and how can we claim the money back since we seem to have paid twice? Thanks Andy Franks
Its good to see the NHS are actually monitoring there network correctly unlike the hack attack the other month, bet observium could of noticed a SPIKE in network traffic across the network
Simon
On 2 Aug 2017, at 16:54, Franks Andy (IT Technical Architecture Manager) Andy.Franks@sath.nhs.uk wrote:
Thanks, that’s very good of you to act so fast. I would have thought paying £180 (or even £420) for your site-wide network monitoring is an example of nhs efficiency! J Cheers Andy
From: observium [mailto:observium-bounces@observium.org mailto:observium-bounces@observium.org] On Behalf Of Adam Armstrong Sent: 02 August 2017 16:37 To: observium@observium.org mailto:observium@observium.org Subject: Re: [Observium] Multiple Payments
Specifically I've refunded the £240 superfluous subscription, since it was pre-emptive. The £180 one is the correct one.
thanks, adam. On 02/08/2017 16:34:19, Adam Armstrong <adama@memetic.org mailto:adama@memetic.org> wrote:
Hi Andy,
It seems that this year you guys forgot what "subscription" means and re-ordered. I'll cancel and refund the erroneous re-subscription.
BTW, this is a public mailing list. Hopefully you don't end up in The Sun as an example of NHS inefficiency! ;)
Thanks, adam. On 02/08/2017 16:27:01, Franks Andy (IT Technical Architecture Manager) <andy.franks@sath.nhs.uk mailto:andy.franks@sath.nhs.uk> wrote:
Hi, We’re a subscriber to observium professional and recently did what we did last year and paid the £240 for renewal. The accounts department are querying that a further £180 has been taken out in the same month. I can only assume this is due to an auto renewal system. How do I enable / disable this, and how can we claim the money back since we seem to have paid twice? Thanks Andy Franks
observium mailing list observium@observium.org mailto:observium@observium.org http://postman.memetic.org/cgi-bin/mailman/listinfo/observium http://postman.memetic.org/cgi-bin/mailman/listinfo/observium
I'm OK with vendor shaming on this list, let's keep the colleague/user shaming to a minimum shall we ;-)
(ps, could *have*).
Tom
On 08/03/2017 09:45 AM, Simon Mousey Smith wrote:
Its good to see the NHS are actually monitoring there network correctly unlike the hack attack the other month, bet observium could of noticed a SPIKE in network traffic across the network
Simon
On 2 Aug 2017, at 16:54, Franks Andy (IT Technical Architecture Manager) <Andy.Franks@sath.nhs.uk mailto:Andy.Franks@sath.nhs.uk> wrote:
Thanks, that’s very good of you to act so fast. I would have thought paying £180 (or even £420) for your site-wide network monitoring is an example of nhs efficiency!J Cheers Andy *From:*observium [mailto:observium-bounces@observium.org]*On Behalf Of*Adam Armstrong *Sent:*02 August 2017 16:37 *To:*observium@observium.org mailto:observium@observium.org *Subject:*Re: [Observium] Multiple Payments Specifically I've refunded the £240 superfluous subscription, since it was pre-emptive. The £180 one is the correct one. thanks, adam.
On 02/08/2017 16:34:19, Adam Armstrong <adama@memetic.org <mailto:adama@memetic.org>> wrote: Hi Andy, It seems that this year you guys forgot what "subscription" means and re-ordered. I'll cancel and refund the erroneous re-subscription. BTW, this is a public mailing list. Hopefully you don't end up in The Sun as an example of NHS inefficiency! ;) Thanks, adam. On 02/08/2017 16:27:01, Franks Andy (IT Technical Architecture Manager) <andy.franks@sath.nhs.uk <mailto:andy.franks@sath.nhs.uk>> wrote: Hi, We’re a subscriber to observium professional and recently did what we did last year and paid the £240 for renewal. The accounts department are querying that a further £180 has been taken out in the same month. I can only assume this is due to an auto renewal system. How do I enable / disable this, and how can we claim the money back since we seem to have paid twice? Thanks Andy Franks
observium mailing list observium@observium.org mailto:observium@observium.org http://postman.memetic.org/cgi-bin/mailman/listinfo/observium
observium mailing list observium@observium.org http://postman.memetic.org/cgi-bin/mailman/listinfo/observium
could *have*.
:D :D :D :D On 03/08/2017 08:46:07, Simon Mousey Smith simonsmith5521@gmail.com wrote: Its good to see the NHS are actually monitoring there network correctly unlike the hack attack the other month, bet observium could of noticed a SPIKE in network traffic across the network
Simon
On 2 Aug 2017, at 16:54, Franks Andy (IT Technical Architecture Manager) <Andy.Franks@sath.nhs.uk [mailto:Andy.Franks@sath.nhs.uk]> wrote:
Thanks, that’s very good of you to act so fast. I would have thought paying £180 (or even £420) for your site-wide network monitoring is an example of nhs efficiency! J Cheers Andy From: observium [mailto:observium-bounces@observium.org [mailto:observium-bounces@observium.org]] On Behalf Of Adam Armstrong Sent: 02 August 2017 16:37 To: observium@observium.org [mailto:observium@observium.org] Subject: Re: [Observium] Multiple Payments Specifically I've refunded the £240 superfluous subscription, since it was pre-emptive. The £180 one is the correct one. thanks, adam. On 02/08/2017 16:34:19, Adam Armstrong <adama@memetic.org [mailto:adama@memetic.org]> wrote: Hi Andy, It seems that this year you guys forgot what "subscription" means and re-ordered. I'll cancel and refund the erroneous re-subscription. BTW, this is a public mailing list. Hopefully you don't end up in The Sun as an example of NHS inefficiency! ;) Thanks, adam. On 02/08/2017 16:27:01, Franks Andy (IT Technical Architecture Manager) <andy.franks@sath.nhs.uk [mailto:andy.franks@sath.nhs.uk]> wrote: Hi, We’re a subscriber to observium professional and recently did what we did last year and paid the £240 for renewal. The accounts department are querying that a further £180 has been taken out in the same month. I can only assume this is due to an auto renewal system. How do I enable / disable this, and how can we claim the money back since we seem to have paid twice? Thanks Andy Franks _______________________________________________ observium mailing list observium@observium.org [mailto:observium@observium.org] http://postman.memetic.org/cgi-bin/mailman/listinfo/observium [http://postman.memetic.org/cgi-bin/mailman/listinfo/observium]
typical tom had already pointed that out. bleh.
protip, read all existing thread replies before trying to be clever :'(
adam. On 03/08/2017 19:28:55, Adam Armstrong adama@memetic.org wrote: could *have*.
:D :D :D :D On 03/08/2017 08:46:07, Simon Mousey Smith simonsmith5521@gmail.com wrote: Its good to see the NHS are actually monitoring there network correctly unlike the hack attack the other month, bet observium could of noticed a SPIKE in network traffic across the network
Simon
On 2 Aug 2017, at 16:54, Franks Andy (IT Technical Architecture Manager) <Andy.Franks@sath.nhs.uk [mailto:Andy.Franks@sath.nhs.uk]> wrote:
Thanks, that’s very good of you to act so fast. I would have thought paying £180 (or even £420) for your site-wide network monitoring is an example of nhs efficiency! J Cheers Andy From: observium [mailto:observium-bounces@observium.org [mailto:observium-bounces@observium.org]] On Behalf Of Adam Armstrong Sent: 02 August 2017 16:37 To: observium@observium.org [mailto:observium@observium.org] Subject: Re: [Observium] Multiple Payments Specifically I've refunded the £240 superfluous subscription, since it was pre-emptive. The £180 one is the correct one. thanks, adam. On 02/08/2017 16:34:19, Adam Armstrong <adama@memetic.org [mailto:adama@memetic.org]> wrote: Hi Andy, It seems that this year you guys forgot what "subscription" means and re-ordered. I'll cancel and refund the erroneous re-subscription. BTW, this is a public mailing list. Hopefully you don't end up in The Sun as an example of NHS inefficiency! ;) Thanks, adam. On 02/08/2017 16:27:01, Franks Andy (IT Technical Architecture Manager) <andy.franks@sath.nhs.uk [mailto:andy.franks@sath.nhs.uk]> wrote: Hi, We’re a subscriber to observium professional and recently did what we did last year and paid the £240 for renewal. The accounts department are querying that a further £180 has been taken out in the same month. I can only assume this is due to an auto renewal system. How do I enable / disable this, and how can we claim the money back since we seem to have paid twice? Thanks Andy Franks _______________________________________________ observium mailing list observium@observium.org [mailto:observium@observium.org] http://postman.memetic.org/cgi-bin/mailman/listinfo/observium [http://postman.memetic.org/cgi-bin/mailman/listinfo/observium]
participants (4)
-
Adam Armstrong -
Franks Andy (IT Technical Architecture Manager) -
Simon Mousey Smith -
Tom Laermans