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August 2025

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Unable to Add Contact in Observium Version 25.8.14180 (stable)
by Prasun Kumar Mitra (NOC) 21 Aug '25

21 Aug '25

Hello Team, After updating Observium I am unable to add/modify contact. I have tried adding telegram bot and email contact but no success. After clicking Save it comes back to contacts page but no user is added. Please help.. Regards, Prasun Kumar Mitra Sr. System Administrator Network Operations Center Alliance Broadband Services Pvt. Ltd.<http://www.alliancebroadband.co.in> P-26/1,Nanigopal Roychowdhury Road, Kolkata-700014 Mob: 8420355871 [cid:f4d01781-8e16-4ed1-8754-b60023d32b1e]

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07 Aug '25

After a basic install of the CE edition, I am unable to log into the system. I added a user via CLI and can see that user as valid within the database. When I enable debug, I can see that the system is attempting the login but when it tries to pull the userlevel from the database, it does not appear to be passing the username into the query, so it is attempting to get the userlevel of username = '' and failing. The authentication failure is correctly populating into the auth_log insertion query. See below for the output of the debug info on the login page. Is this a bug in the system or is something configured incorrectly? I can see the user with level 10 in the database. SELECT * FROM `observium_attribs` SELECT @@SESSION.sql_mode; SET SESSION `sql_mode` = 'NO_AUTO_CREATE_USER,NO_ENGINE_SUBSTITUTION' SELECT TIMEDIFF(NOW(), UTC_TIMESTAMP); SELECT * FROM `config` SELECT `username`, `password` FROM `users` WHERE `username` = 'lima3' AND `type` = 'mysql' SELECT `level` FROM `users` WHERE `username` = '' AND `type` = 'mysql' INSERT INTO `authlog` (`user`,`address`,`user_agent`,`result`) VALUES ('lima3','10.0.0.190','Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:141.0) Gecko/20100101 Firefox/141.0','Authentication Failure')

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