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Device support
by Derek Sedik 17 Jul '19

17 Jul '19

Hello, We have (3) devices which are not being discovered properly. Is it possible to get support added for these? Edgecore AS5812-54X running SnapRoute CN-NOS WTI VMR-8HD20-2 Geist Watchdog 15-P Thanks, Derek

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An issue with zooming the front page map
by Richard Kuhns 16 Jul '19

16 Jul '19

Hello, We're currently running Observium v19.6.9959. Lately (I'm afraid I'm not sure when this started), when we double-click to zoom in on an area it only stays zoomed in for at most 10 to 15 seconds. It then bounces back out to its default. We're using Refresh time 5 minutes, Wikimedia map tiles, map height 500 pixels, Google API with our API key all set via the web interface. Is anyone else seeing this? Have I missed a config option somewhere? Thanks for any pointers. Richard J. Kuhns, Systems Administrator Wintek Corporation p: 765-742-8428 a: 427 North 6th Street | Lafayette, IN 47901 w: www.wintek.com<http://www.wintek.com> e: rjk(a)wintek.com<mailto:rjk@wintek.com>

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Lost all graphs after server shut down
by Shekhar Basnet 16 Jul '19

16 Jul '19

Hi, So what happened was the power to the Ob server failed in weekend and was stuck in bios prompt when I got to work. I brought it up. Later I noticed that all the graphs were empty. I checked and saw that the date/time was set to Feb 2019 not sure why. I then synced the time. The old graphs are gone. The new usage are being populated. How would I start fixing this? My server spec is as below:- Version Information *Observium CE* 18.9.9420 (5th September 2018) *OS* Linux 3.10.0-862.11.6.el7.x86_64 [amd64] (CentOS 7) *Apache* 2.4.6 (CentOS) OpenSSL/1.0.2k-fips mod_fcgid/2.3.9 PHP/5.6.40 mod_perl/2.0.10 Perl/v5.16.3 *PHP* 5.6.40 (OPcache: ENABLED) *Python* 2.7.5 *MySQL* 5.5.60-MariaDB (extension: mysqli 5.5.60-MariaDB) *SNMP* NET-SNMP 5.7.2 *RRDtool* 1.4.8 *Fping* 3.10 (IPv4 only) Thank you, Shekhar -- DISCLAIMER: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized use or disclosure is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. IRS CIRCULAR 230 DISCLOSURE: Any U.S. tax advice contained in this communication (including any attachments) is not intended or written to be used, and cannot be used, for the purpose of (i) avoiding penalties under the Internal Revenue Code or (ii) promoting, marketing or recommending to another party any transaction or matter addressed herein.(FR08-i203d)

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FS.com Switches (Fiberstore)
by Serghei Golipad 15 Jul '19

15 Jul '19

Hi Team, Do you plan to add support for these? I know ****NMS has correct way of discovering them and adding logo, would be nice if Observium did so too :) Cheers PLEASE CONSIDER THE ENVIRONMENT BEFORE PRINTING THIS EMAIL. CDW Limited is a Company registered in England and Wales. This email is sent for and on behalf of CDW Finance Holdings Limited. CDW Finance Holdings Limited is the UK holding company for CDW Limited trading as CDW. The registered office for CDW Finance Holdings Limited (Company Number 05872067) and its UK group undertakings is 10 Fleet Place, London, EC4M 7RB. VAT Registration 902 1949 39. Confidentiality: This e-mail contains proprietary information, some or all of which may be confidential and/or legally privileged. It is for the intended recipient only. If an addressing or transmission error has misdirected this e-mail, please notify the author by replying to this e-mail and then delete the original. If you are not the intended recipient you may not use, disclose, distribute, copy, print or rely on any information contained in this e-mail. You must not inform any other person other than CDW or the sender of its existence. For more information about CDW please visit www.uk.cdw.com

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Display poe power
by Simon Mousey Smith 12 Jul '19

12 Jul '19

Hi All We use a few Netgear GS110TP switches with POE for WiFi points and VOIP Phones Is it possible to have observium display the outputs of the power being provided to each port? I have found the MIBs for this switch - http://www.downloads.netgear.com/files/GDC/GS110TP/GS108Tv2_GS110TP%20MIB_V… <http://www.downloads.netgear.com/files/GDC/GS110TP/GS108Tv2_GS110TP%20MIB_V…> A sample output shows in the web panel as the following g2 Enable 16.2 Low 802.3af 4point Only 4 None 46 65 3.0 Class 15400 Delivering Power Im also happy to help with any SNMP outputs from the switch needed :) Regards Simon

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Serial Number searches not working properly
by Andrew Lemin 10 Jul '19

10 Jul '19

Hi list, Hope everyone is well 😊 We have been using the serial number search feature a lot recently as part of an audit / support contract renewals. And we have found that when a stack of switches exists, only the first serial number for the first stack member is searchable! When going to the device and selecting the ‘Inventory’ tab, we can see the serial numbers for all stack members. But the search query is not finding these ☹ After discovering this exclusion, we have tested some more and found that the issue also exists for line cards. I.e. only the chassis serial number is searchable, the line card serial numbers in the chassis are not returning the node. Again, the serial numbers for the line cards are being correctly displayed in the Inventory. So at a guess, it seems like the SQL query needs enhancing to include the referential child rows or tables for devices internal components (guessing stack slave members are treated like line cards). Thanks for your thoughts, Cheers Andy.

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Hardware inventory missing
by Tomasz Karczewski 09 Jul '19

09 Jul '19

Hi, I have Alcatel-Lucent 7750 Routers and i noticed that i have hardware inventory missing. I had that but now i don’t have. Tomasz Karczewski Administrator Sieci <mailto:tkarczewski@man.olsztyn.pl> tkarczewski(a)man.olsztyn.pl <http://www.man.olsztyn.pl> http://www.man.olsztyn.pl <http://www.uwm.edu.pl> http://www.uwm.edu.pl tel. (89) 523 45 55 fax. (89) 523 43 47 Ośrodek Eksploatacji i Zarządzania Miejską Siecią Komputerową OLMAN w Olsztynie Uniwersytet Warmińsko-Mazurski w Olsztynie

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traffic alert to a tunnel interface?
by Laszlo Nemeth 08 Jul '19

08 Jul '19

Hello I have some GRE tunnels without physical interface speed and theye are always in UP state. So in this case i am not able to set an alert to notify me when "ifInOctets perc le 1" or if the interface status is down. Is there any options to set up a byte/sec alert ex: i would like to get an alert if the average traffic is lower than 100 byte/sec in the last 5 mins ? Thanks Laszlo

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How to exclude "virtual Memory" from an alert checker (but keep all other memory metrics)?
by Thomas Stather 04 Jul '19

04 Jul '19

Hi We are using Observium Professional: 19.6.9946 (rolling) I have set up an alert check to check our servers for fully occupied memory ("mempool_perc greater 80"). I want to include the metrics "Memory buffers", "Physical Memory", "Swap space" but i want to exclude "Virtual memory". Is there a way of doing so and if so, how? Best, Thomas -- Thomas Stather IT Services VCP4, VCP6-DCV, VCP6.5-DCV Tel: +49 6221 486 628 Fax: +49 6221 486 561

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One more question, this time about GeoCoding
by Richard Kuhns 04 Jul '19

04 Jul '19

Hello, We're running v19.6.9959. How do I tell Observium to look up the SNMP Location again for all devices? We've recently purchased an API key for google geocoding, which I've installed via the GUI. However, when I look at a specfic device --> Properties --> Geolocation, the Last updated field looks ok (2019-07-03 07:26:42) which is a few minutes after I logged into the device. Last update status, though, says: Geocoding ENABLED, try detect device coordinates: by PARSING sysLocation (API: YAHOO) - NOT REQUESTED GEO API REQUEST: QUERY DATE: Wed, 19 Jun 2019 12:16:42 -0400 It *does* work on a few devices, however, showing that it's using the Google API. Where would be a good place to start debugging this (as in, see exactly what observium is sending along with the response)? Thanks Richard J. Kuhns, Systems Administrator Wintek Corporation p: 765-742-8428 a: 427 North 6th Street | Lafayette, IN 47901 w: www.wintek.com<http://www.wintek.com> e: rjk(a)wintek.com<mailto:rjk@wintek.com>

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