- observium - lists.observium.org

OSBRidge antennas..
by George Michalopoulos 01 Feb '23

01 Feb '23

hello all, i discovered Observium few days ago, i have to sleep some days.. :) as far as i go deeper, it seems like the ultimate tool to monitor a network.. thank you very much for your work! a simple question. i have 2 OSBridge wireless antennas, they have snmp, and as far as i saw, they have mibs, but they are not included in the distribution.. can i add them manually, or you can include them in a future release ? -- regards, George Michalopoulos born & raise @ Metron 6 (six) Metron6(a)gmail.com

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Error "Creation Failed" when Adding Port Groups
by Justin Radke 01 Feb '23

01 Feb '23

Goal: Attempting to make “aggregate” graphs by calculating port bandwidth from multiple devices. For example, a graph that shows the total bandwidth of IP transit or IXP Peering ports that are not in LAG groups on Cisco gear. Problem Statement: When creating a “Group” of ports I get an error in red that says “Creation Failed: Unknown action requested.” Problem Description: 1. Click “Create New Group” in the GUI 2. Select Entity Type “Port” 3. Give group name of “TestGroup1” 4. Select “Device” from the dropdown, default to “in” and select a Cisco router in the dropdown that is already present and working in Observium 5. Click “Add rule” select “AND” choose “Port ifIndex” “equals” enter in the field the ifindex a. I’ve also tried adding just one or even multiple rules with “OR’s” results in this message b. I’ve also tried adding the port with “Port ID”, “Port ifDescr”, “Port ifName” and others all result in this failure message c. I’m getting the port_id, ifindex, ifName, etc from the “Data” tab when viewing a Port of the Cisco in Observium 6. Click the bottom right, green “Add Group” and receive the error message: “Creation Failed: Unknown action requested.” Can someone direct me to how to make such graphs? And/or explain what I might be doing wrong that I cannot create Port Groups? Observium Subscription License Version 1.3: Observium 22.12.12421 (21st December 2022) OS Linux 4.18.0-408.el8.x86_64 [amd64] (CentOS 8) Apache 2.4.37 (centos) OpenSSL/1.1.1k PHP 7.2.24 (OPcache: ENABLED) (Memory: 128MB) Python 3.6.8 (python3 not used as default python) MariaDB 10.3.28-MariaDB (extension: mysqli 5.0.12-dev) SNMP NET-SNMP 5.8 RRDtool 1.7.0 Fping 4.2 (IPv4 and IPv6) -=JGR

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Forwarding the eventlog to a syslog server
by Stuart Taoro-Ahsin 01 Feb '23

01 Feb '23

Hi All We have a compliance requirement to forward the observium event log to a separate syslog server or some sort of logstash. Is there any functionality in observium for this? My googlefu seems to be really weak with this query Kind regards, Stuart Taoro-ahsin GPG Fingerprint: 7D0A 3303 A851 5335 95F1 E051 96C1 4368 5763 17BD

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Still cannot log onto the web console
by Matthew Cotter 30 Jan '23

30 Jan '23

Hi Adam, A long time ago, I sent an email saying I could not log onto the Observium website. It appears to be still working when I look at the log file which is HUGE, 1781351488 in size. I was looking at the housekeeping option but when I was poking around in the terminal, I see there is cron.daily, cron.weekly, cron.monthly. no cron.d How can I run this on the fly to clean up that file? I could not figure that out. my Linux is amateur at best. I can navigate around, and edit files, but no coding experience. Please help.. I have made many changes to our network and I need to ger this so we can log in and I need to update the devices. Thank you! Matt Matthew Cotter Network Administrator Boston Inc. dba Furniture & ApplianceMart | Ashley HomeStore 2404 W, Beltline Hwy Madison, WI 53713 (p) 608-277-7700 (e) Matt.Cotter(a)BostonFAM.com BostonFAM.com<http://www.BostonFAM.Com> | AshleyHomestores.com<https://www.ashleyfurniturehomestore.com> | furnitureappliancemart.com<https://www.furnitureappliancemart.com/> [FAM Stores] "Improving the quality of people's lives by making amazing rooms together!" Central Wisconsin Area - Marshfield | Rhinelander | Stevens Point | Wausau Fox Valley Area - Appleton | Green Bay | Oshkosh | Sheboygan Madison Area - Madison East | Madison West | Janesville Milwaukee Area - Greenfield | Kenosha | Pewaukee | Richfield All locations owned & operated by Boston Inc. This e-mail contains privileged and confidential information intended only for the use of Boston Inc. or one or more of its employees. If the reader of this e-mail is not the intended recipient, please be advised that any retention, dissemination, or copying of this e-mail is strictly prohibited and may result in legal action. If you have received this e-mail in error, please immediately notify the sender by e-mail and delete the original e-mail from your mailbox.

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bind application cache graphics problem
by Rodrigo Gallina 27 Jan '23

27 Jan '23

Hello! My bind_cache graph has -nan values. It was normal before. RRD CMD[update /opt/observium/rrd/hostxyz/app-bind-4-cache-default.rrd N:9:1:::16205:85:1052:1594:45:9:1311::17355:2:::71:8::5:13:13:::::::363::1254::6184::1754::::::1307:4367::::::] RRD RUNTIME[0.0011s] RRD STDOUT[ERROR: /opt/observium/rrd/hostxyz/app-bind-4-cache-default.rrd: Function update_pdp_prep, case DST_GAUGE - Cannot convert '' to float] RRD_STATUS[FALSE] How can I fix this ?

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Forigate with virtual interfaces only
by Marian Rychtecky 26 Jan '23

26 Jan '23

Hi all, I have a short question: Does each device's main "traffic graph" (aggregated traffic in the overview) only show physical interfaces? Today I installed FG-200F with all interfaces as LAG (LAN and WAN is the LAG interface of 2 physical interfaces). Unfortunately, I cannot see traffic from LAG interfaces counted in total traffic. The main graph looks like traffic is aggregated per physical interface only. Any solution for this, please? BTW - Fortigate is not showing physical interfaces when they are part of LAG. Thanks, Marian -- Marian Rychtecký mr(a)nix.cz Phone +420 724 397 441 NIX.CZ z.s.p.o. Americká 23, Praha 2 130 52 Czech Republic http://www.nix.cz

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Syslog host matching with multiple devices and 1 public IP
by mp＠matt-parkinson.co.uk 25 Jan '23

25 Jan '23

Hi, We have recently started using the syslog part of Observium and for the most part it works well where we have multiple public IP's logs are coming from or for places where we have VPN's and can reach devices on their local IP's. We are running into a problem however when we have multiple devices pushing their syslog's to us over a WAN link and they come from the same public IP. We're using the %fromhost% variable in the configuration and all logs seem to end up with the first device that we have set in /etc/hosts to match the public IP. We've tried changing the %fromhost% to %hostname% instead thinking it would use the hostname within the log entry but unfortunately that didn't work either. I've had a look at the documentation on how to do manual matching but I don't think that would help here either as it's only going to match the public IP. Has anyone come up against this before and know if there is a way to resolve it or will I need to create VPN's to each of those sites so we can push the logs over their private IP's instead?

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expired subscription renewing
by Ross [Eve IT] 21 Jan '23

21 Jan '23

Hello, We've got a couple of subscriptions for 2 instances of Observium, one of them has expired and I cannot renew it. I keep getting a Paddle error, page not found. Is there a way for me to renew an expired subscription? Thanks. Ross.

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Values keep flapping
by Marian Rychtecky 21 Jan '23

21 Jan '23

Hi all, I'm wondering why a lot of our device's values keep flapping. It's outside of the discovery schedule. Therefore I guess it's something with SNMP timers. It happens on all devices randomly. Does anyone have similar issues? Thank you, Marian -- Marian Rychtecký mr(a)nix.cz Phone +420 724 397 441 NIX.CZ z.s.p.o. Americká 23, Praha 2 130 52 Czech Republic http://www.nix.cz

2 1

license upgrade
by Alex Rubenstein 20 Jan '23

20 Jan '23

We currently have a professional license and wish to upgrade to a enterprise license. Is there an upgrade method or do we lose the value of the unused pro license?

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Re: observium Digest, Vol 150, Issue 10
by Luis Olavarrieta 18 Jan '23

18 Jan '23

I can setup a test / dev instance for iTop, please let me know how to proceed. Regards, Luis This email is confidential and / or may contain inside information. If you are not the addressee or authorized to receive your emails, you must NOT use, copy, disclose or take any action based on this email or any other information herein, please notify the sender immediately by reply this email and delete this email and its attachments.Privacy note a: www.wynnmex.com Este correo electrónico es confidencial y/o puede contener información privilegiada. Si usted no es su destinatario o no es alguna persona autorizada por éste para recibir sus correos electrónicos, NO deberá utilizar, copiar, relevelar o tomar ninguna acción basada en este correo o cualquier otra información incluida en el, favor de notificar al remitente de inmediato mediante el envío de este correo y borrar a continuación totalmente este correo y sus anexos. Consulta nuestro aviso de privacidad en:www.wynnmex.com El 17/01/23, 0:42, "observium-request(a)lists.observium.org <mailto:observium-request@lists.observium.org>" <observium-request(a)lists.observium.org <mailto:observium-request@lists.observium.org>> escribió: Send observium mailing list submissions to observium(a)lists.observium.org <mailto:observium@lists.observium.org> To subscribe or unsubscribe via email, send a message with subject or body 'help' to observium-request(a)lists.observium.org <mailto:observium-request@lists.observium.org> You can reach the person managing the list at observium-owner(a)lists.observium.org <mailto:observium-owner@lists.observium.org> When replying, please edit your Subject line so it is more specific than "Re: Contents of observium digest..." Today's Topics: 1. Re: integration with iTop (Adam Armstrong) ---------------------------------------------------------------------- Message: 1 Date: Tue, 17 Jan 2023 06:37:32 +0000 From: Adam Armstrong <adama(a)observium.org <mailto:adama@observium.org>> Subject: [Observium] Re: integration with iTop To: Luis Olavarrieta via observium <observium(a)lists.observium.org <mailto:observium@lists.observium.org>> Message-ID: <cc48ef13-a6e0-2f31-680d-0324dd72a20e(a)observium.org <mailto:cc48ef13-a6e0-2f31-680d-0324dd72a20e@observium.org>> Content-Type: multipart/alternative; boundary="------------71B8AFA7D9F63BD4DE57E417" This would require someone to write a notification transport to create tickets on itop. Their API seems to be very... complex and overly generic. You seem to have to pass SQL statements to it to create tickets, which is something I've never seen before. https://www.itophub.io/wiki/page?id=2_3_0:advancedtopics:create_ticket <https://www.itophub.io/wiki/page?id=2_3_0:advancedtopics:create_ticket> If you're lucky Mike might be interested in adding support for this, but someone might need to provide him with an itop installation to test with. Adam. Luis Olavarrieta via observium wrote on 12/01/2023 18:36: > > iTop has a “native” integration to Nagios thru a plugin to create > tickets automatically, does anyone know if there is a way to integrate > it with observium? > > Thanks! > > signature_2307061704 <http://www.wynnmex.com/> <http://www.wynnmex.com/>> > > This email is confidential and / or may contain inside information. If > you are not the addressee or authorized to receive your emails, you > must NOT use, copy, disclose or take any action based on this email or > any other information herein, please notify the sender immediately by > reply this email and delete this email and its attachments.Privacy > note a: www.wynnmex.com > > Este correo electrónico es confidencial y/o puede contener información > privilegiada. Si usted no es su destinatario o no es alguna persona > autorizada por éste para recibir sus correos electrónicos, NO deberá > utilizar, copiar, relevelar o tomar ninguna acción basada en este > correo o cualquier otra información incluida en el, favor de notificar > al remitente de inmediato mediante el envío de este correo y borrar a > continuación totalmente este correo y sus anexos. Consulta nuestro > aviso de privacidad en:www.wynnmex.com > > > > _______________________________________________ > observium mailing list -- observium(a)lists.observium.org <mailto:observium@lists.observium.org> > To unsubscribe send an email to observium-leave(a)lists.observium.org <mailto:observium-leave@lists.observium.org> -- Sent from Postbox <https://www.postbox-inc.com/?utm_source=email&utm_medium=siglink&utm_campai…> <https://www.postbox-inc.com/?utm_source=email&utm_medium=siglink&ut…>

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integration with iTop
by Luis Olavarrieta 18 Jan '23

18 Jan '23

iTop has a “native” integration to Nagios thru a plugin to create tickets automatically, does anyone know if there is a way to integrate it with observium? Thanks! This email is confidential and / or may contain inside information. If you are not the addressee or authorized to receive your emails, you must NOT use, copy, disclose or take any action based on this email or any other information herein, please notify the sender immediately by reply this email and delete this email and its attachments.Privacy note a: www.wynnmex.com Este correo electrónico es confidencial y/o puede contener información privilegiada. Si usted no es su destinatario o no es alguna persona autorizada por éste para recibir sus correos electrónicos, NO deberá utilizar, copiar, relevelar o tomar ninguna acción basada en este correo o cualquier otra información incluida en el, favor de notificar al remitente de inmediato mediante el envío de este correo y borrar a continuación totalmente este correo y sus anexos. Consulta nuestro aviso de privacidad en:www.wynnmex.com

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How to setup 2FA
by Anthony Polselli 17 Jan '23

17 Jan '23

Is it possible to setup 2FA natively (not using RADIUS)? [cid:image001.png@01D926A4.359CC9A0] __________________________________________ Anthony Polselli Chief Technology Officer Natural Networks, Inc. 7047 Carroll Rd. San Diego, CA 92121 anthony(a)naturalnetworks.com<mailto:anthony@naturalnetworks.com> http://www.naturalnetworks.com<http://www.naturalnetworks.com/> (619) 222-3232, ext: 101 office [cid:image002.jpg@01D926A4.359CC9A0]

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Understanding device availability graph
by Dale Chambers 17 Jan '23

17 Jan '23

Good Morning, I am dealing with IT who has no understanding about networks, they have looked at a particular graph on Observium being the device availability and blaming that the issue is the switch based on what they see on the graph. The availability is 100% however there are sections that are shown red. Could you tell me what the red gradings is supposed to represent please? [cid:image001.jpg@01D9265E.974A71C0] Many Thanks Dale CONFIDENTIALITY AND PRIVACY POLICY This communication is private and the information contained in this email and any attachments may be privileged, commercially sensitive, confidential, proprietary to NSSLGlobal Limited or otherwise legally exempt from disclosure. If you are not the intended recipient or have been sent this in error, you are prohibited from using, copying, relying upon, or disseminating the information, and the sender disclaims any liability for such unauthorised use. Further, if you are not the intended recipient, please notify the sender immediately and delete all copies of this message. In accordance with our email policy, emails sent or received may be monitored. Thank you. We have recently updated our Privacy Policy, which can be accessed at https://www.nsslglobal.com/uploads/documents/NSSLGlobal_Privacy_Policy.pdf We will hold and manage personal data that you provide us with in accordance with this Privacy Policy.

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Ignore sensors on "shut / admin down" interfaces
by Peter Derissen 17 Jan '23

17 Jan '23

Goodmorning, Is there any way to ignore sensors on disabled interfaces? 2m 23s cr1.ah0001 xe-1/3/1 RX Power Dbm xe-1/3/1 RX Power under threshold: -33.99 dBm (< -15 dBm) 2m 34s pe2.gs0028 xe-0/0/1:3 RX Power Dbm xe-0/0/1:3 RX Power under threshold: -33.99 dBm (< -16.4 dBm) 2m 35s pe2.ud0031 xe-0/0/1:2 RX Power Dbm xe-0/0/1:2 RX Power under threshold: -30.46 dBm (< -16.4 dBm) 2m 49s ibr1.dieg0001 xe-0/0/0 RX Power Dbm xe-0/0/0 RX Power under threshold: -26.02 dBm (< -20 dBm) I added this line to config.php but no luck so far. $config['sensors']['port']['ignore_shutdown'] = TRUE; Met vriendelijke groet, Peter Derissen Eurofiber Nederland Oss & Data Engineer Safariweg 25-31 +31 (0)6 11587110 3605 MA Maarssen [cid:image001.png@01D92976.BE4A4B40]<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.eurof…> Volg ons op Twitter<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.c…> | Linkedin<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.linke…> | Facebook<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.faceb…> | Youtube<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.youtu…> Wilt u op de hoogte blijven van technische ontwikkelingen aan ons netwerk, nieuwe ICT ontwikkelingen en klantervaringen? Meld u dan aan voor onze maandelijkse nieuwsbrief<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fmarketing…>. [cid:image002.jpg@01D92976.BE4A4B40]<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.eurof…> ******** IMPORTANT NOTICE ******** This e-mail (including any attachments) may contain information that is confidential or otherwise protected from disclosure and it is intended only for the addressees. If you are not the intended recipient, please note that any copying, distribution or other use of information contained in this e-mail (and its attachments) is not allowed. If you have received this e-mail in error, kindly notify us immediately by telephone or e-mail and delete the message (including any attachments) from your system. Please note that e-mail messages may contain computer viruses or other defects, may not be accurately replicated on other systems, or may be subject of unauthorized interception or other interference without the knowledge of sender or recipient. Eurofiber only sends and receives e-mails on the basis that Eurofiber is not responsible for any such computer viruses, corruption or other interference or any consequences thereof. Eurofiber Nederland B.V. is registered in the Chamber of Commerce of Amsterdam with number 34134377, VAT number NL 8088.51.524 B01. Eurofiber N.V. has its registered office at Belgicastraat 5 bus 7, 1930 Zaventem and is registered under national number 0435.204.851. Eurofiber France has its registered office at 21 Avenue de la Cr?ativit?, 59650 Villeneuve d'Ascq and is registered under national number FR 83.822.249.074.

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Ignore sensors on "shut / admin down" interfaces
by Peter Derissen 16 Jan '23

16 Jan '23

Goodmorning, Is there any way to ignore sensors on disabled interfaces? 2m 23s cr1.ah0001 xe-1/3/1 RX Power Dbm xe-1/3/1 RX Power under threshold: -33.99 dBm (< -15 dBm) 2m 34s pe2.gs0028 xe-0/0/1:3 RX Power Dbm xe-0/0/1:3 RX Power under threshold: -33.99 dBm (< -16.4 dBm) 2m 35s pe2.ud0031 xe-0/0/1:2 RX Power Dbm xe-0/0/1:2 RX Power under threshold: -30.46 dBm (< -16.4 dBm) 2m 49s ibr1.dieg0001 xe-0/0/0 RX Power Dbm xe-0/0/0 RX Power under threshold: -26.02 dBm (< -20 dBm) I added this line to config.php but no luck so far. $config['sensors']['port']['ignore_shutdown'] = TRUE; Met vriendelijke groet, Peter Derissen Eurofiber Nederland Oss & Data Engineer Safariweg 25-31 +31 (0)6 11587110 3605 MA Maarssen [cid:image001.png@01D9299C.EC371490]<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.eurof…> Volg ons op Twitter<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.c…> | Linkedin<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.linke…> | Facebook<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.faceb…> | Youtube<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.youtu…> Wilt u op de hoogte blijven van technische ontwikkelingen aan ons netwerk, nieuwe ICT ontwikkelingen en klantervaringen? Meld u dan aan voor onze maandelijkse nieuwsbrief<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fmarketing…>. [cid:image002.jpg@01D9299C.EC371490]<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.eurof…> ******** IMPORTANT NOTICE ******** This e-mail (including any attachments) may contain information that is confidential or otherwise protected from disclosure and it is intended only for the addressees. If you are not the intended recipient, please note that any copying, distribution or other use of information contained in this e-mail (and its attachments) is not allowed. If you have received this e-mail in error, kindly notify us immediately by telephone or e-mail and delete the message (including any attachments) from your system. Please note that e-mail messages may contain computer viruses or other defects, may not be accurately replicated on other systems, or may be subject of unauthorized interception or other interference without the knowledge of sender or recipient. Eurofiber only sends and receives e-mails on the basis that Eurofiber is not responsible for any such computer viruses, corruption or other interference or any consequences thereof. Eurofiber Nederland B.V. is registered in the Chamber of Commerce of Amsterdam with number 34134377, VAT number NL 8088.51.524 B01. Eurofiber N.V. has its registered office at Belgicastraat 5 bus 7, 1930 Zaventem and is registered under national number 0435.204.851. Eurofiber France has its registered office at 21 Avenue de la Cr?ativit?, 59650 Villeneuve d'Ascq and is registered under national number FR 83.822.249.074.

1 0

F5 BIG IP - Pools, pool members and virtual servers discovery failed
by محمد نوشاث علي 04 Jan '23

04 Jan '23

> > Hi, > > We are using observium CE 22.12.12447 (30th December 2022) > OS: Ubuntu 18.04 > > We added F5 BIG IP 15.1.5.1 Build 0.0.14 Point Release 1 (asm gtm ltm) BIG IP Virtual Edition to observium. > > observium not able to discover pools, pool members, virtual servers details and stats on F5 BIG IP device. Kindly help me how to discover the pools, pool members and virtual servers. > > We are doing POC for this product. > > while checking discovery logs, its only discover system F5-BIGIP-SYSTEM-MIB and not discover F5-BIGIP-LOCAL-MIBs. > > > Regards > Nowshath > >

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The Alert checker sends messages if pooled get null for a port parameters
by Vasiliy Moroz 04 Jan '23

04 Jan '23

Hello Community, Was there anyone who had an issue and could give me advice on how to work around my case described in the attached file ? Briefly: I set an alert checker, it checks the port state "ifOperStatus equals down" wait delay time and sends me the message. The port's operational status is constantly down for a long time. Sometimes the checker get NULL for port parameters so as ifOperStatus is NULL the checker defines it is not equals to "down" and sends me "false" message "Clear" The next check time the checker gets real state ifOperStatus equals down and as Alert was cleared last time so checker creates a new alert and sends me notification. Every time the checker gets null I am getting Clear then Alert notification. If I could operate with the previous state at the checker condition rule I would be set to create an alert only if the previous state was "up" AND the state for now is "down". [image: image.png]

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extending community edition
by Edvinas Kairys 02 Jan '23

02 Jan '23

Hello, Our company would like to extend current Observium subscription. I know there're client area where we can enter credit card details and buy it. But maybe there're possibility to get the invoice for the purchase ? After that it would be easier to make the payment. Thanks

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Observium Community Edition 22.12 Release
by Adam Armstrong 30 Dec '22

30 Dec '22

Hi All, We've released Observium Community Edition 22.12 based on r12447. This release includes ~350 commits. https://docs.observium.org/updating/#upgrade-to-latest-major-release Thanks, Adam.

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not detecting failed test on cyberpower ups
by Tony Guadagno 19 Dec '22

19 Dec '22

Hi, I noticed that one of my ups' has failed its selftest on 12/19...however...Observium is reporting a successful test (but from the previous week 12/12). [cid:image001.jpg@01D91381.3E32DD10] From the ups: [cid:image002.jpg@01D91381.3E32DD10] And [cid:image003.jpg@01D91381.3E32DD10] How can we tell if the issue is with the UPS not reporting properly, or Observium not recognizing? I have attached some snmp walks. Thanks Tony Guadagno O +1 585 577 1003 C +1 585 703 6700 E tonyg(a)guadagnoconsulting.com<mailto:tonyg@guadagnoconsulting.com> [cid:image001.jpg@01D84DD6.FC9912E0]

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observium + ostiket webhook
by Arnoldo Vidal Bravo 05 Dec '22

05 Dec '22

hi I'm trying to integrate observium with osticket... to generate tickets when an alarm is triggered on observium. But to setup a webhook json, osticket requires a key. webhook old no works. tested with curl.. works. observium 22.10.12354 (rolling) -- Saluda cordialmente

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New requirement ¿posibble?
by Arnoldo Vidal Bravo 03 Dec '22

03 Dec '22

Our team handles requests with a ticket system. When a device does not respond... an alert is sent by email... then when the device starts working again a new email is sent with the subject recovery. Now our boss needs a new ticket to be generated only when a device doesn't respond, not when it works again. ¿it is possible? -- Saluda cordialmente

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Out Of Office
by thomas.page＠neutralityms.com 03 Dec '22

03 Dec '22

Hi I am away currently with limited access to my inbox. Your message will not be forwarded. I will be back in the office on the 5th December If you are experiencing a fault on a live service, please contact nsc(a)neutralityms.com <mailto:nsc@neutralityms.com> Any help with ongoing delivery - please contact projects(a)neutralityms.com <mailto:projects@neutralityms.com> Thanks Tom

1 0

Features available on device
by Arnoldo Vidal Bravo 02 Dec '22

02 Dec '22

Hellow We have some devices added to monitoring, but this devices aren't discovery as network device (showed as generic -> type other). We can solved this issue deleting the device and adding again. If.. we have not access to console of linux.. we can run a update to discovery?... device is online more 80 days. -- Saluda cordialmente

2 1